Inorganic Ventures Names Tom Borak Customer Experience Manager
CHRISTIANSBURG, Va. (April 2, 2020) – Inorganic Ventures, a manufacturer of high-quality analytical inorganic standards for testing in a wide range of industries, announced Tom Borak has been appointed to the newly created role of Customer Experience Manager.
In this role, Borak will oversee a team of Customer Experience Representatives with responsibility for consumer relationship building, fostering customer loyalty through high-quality interactions, and improving overall user satisfaction.
“This position serves on the front lines of a crucial feedback loop to ensure that our customers are heard so we can continuously improve our products and services,” said Christopher Gaines, President and CEO. “Inorganic Ventures wants to ensure our business initiatives have a measurable impact on customers’ experiences.”
With over 13 years of experience in various marketing and communications roles, Borak returns to Inorganic Ventures after having served as Marketing Communications Specialist for Qualtrax in Blacksburg. Previously, he served as a Marketing and Communications Specialist for Inorganic Ventures from 2018 – 2019. Borak earned a Bachelor of Arts in English from Mary Washington College.