Every standard that leaves our facility includes our Declaration of Integrity. This document guarantees, in no uncertain terms, that if you're not satisfied with your order for any reason, we'll resolve the situation in whatever way works best for you:
- A full refund
- Complimentary technical services
- A replacement item rushed to you at no cost
Our company was founded on integrity. If our standards aren't measuring up to yours, we want to know. So if there comes a time when you're not completely satisfied with our products or services, contact us — we'll make it right.
Our specialization in custom blending means faster service, without sacrificing quality. Our experienced technicians can identify stability and compatibility issues before production even begins. Almost every custom standard we make is prepared, certified and shipped in 5 business days or less. And when you need it even faster, tell us. We offer RUSH manufacturing at no additional cost.
Since 1999, our tri-tier ISO quality system has ensured that every standard we make is engineered to be stable, compatible and easy to use. These international accreditations guarantee that you're receiving a true Certified Reference Material.
- ISO Guide 34 ensures the reliability of our reference materials.
- ISO 17025 ensures the competency of our laboratory.
- ISO 9001 ensures the quality of our services.
Speed and credibility often come at a higher price. But you'd be surprised how elastic that price can be. We offer individualized purchasing plans and other special discounts to better accommodate any budget — just ask. We're happy to manufacture nearly any solution in bulk quantities. This prevents the need for repeat labor, which in turn saves you money. Plus, there's no waiting when you reorder the material — it'll ship the day you order.
Refunds, replacements and exchanges are considered at the management's discretion.