Every standard that leaves our facility includes our Declaration of Integrity. This document guarantees, in no uncertain terms, that if you're not satisfied with your order for any reason, we'll resolve the situation in whatever way works best for you:
- A full refund
- Complimentary technical services
- A replacement item rushed to you at no cost
Our company was founded on integrity. If our standards aren't measuring up to yours, we want to know. So if there comes a time when you're not completely satisfied with our products or services, contact us — we'll make it right.
Our specialization in custom blending means faster service, without sacrificing quality. Our experienced technicians can identify stability and compatibility issues before production even begins. Almost every custom standard we make can be prepared, certified and shipped within 5-10 business days. If you need it even faster, tell us. RUSH manufacturing is available for those times when a fast turnaround is required. RUSH orders can be prepared, certified and shipped within 3 business days. An additional rush charge may apply.
Since 1999, our tri-tier ISO quality system has ensured that every standard we make is engineered to be stable, compatible and easy to use. These international accreditations guarantee that you're receiving a true Certified Reference Material.
- ISO 17034 ensures the reliability of our reference materials.
- ISO 17025 ensures the competency of our laboratory.
- ISO 9001 ensures the quality of our services.
Buy in Bulk. Control your costs and expiration date with TCT!
We're happy to manufacture nearly any solution in bulk quantities. This prevents the need for repeat labor, which in turn saves you money. Because all of our products are packaged and shipped using Transpiration Control Technology, your custom solution arrives with a four-year shelf life, regardless of shipping or storage conditions. The one-year expiration clock starts when you open the bag, so order with confidence and never worry about running out of your standard again!
Refunds, replacements and exchanges are considered at the management's discretion.