Inorganic standards &
Custom reference materials
1.800.669.6799

Careers

Customer Service Representative

What can Inorganic Ventures offer you?

We are a chemical standards manufacturing company in Christiansburg, Virginia. Inorganic Ventures is a stable, family-oriented business with the feel and growth of a start-up! We strongly value work-life balance, contributing to the community, and a shared purpose to provide exceptional customer service with high quality products. Our culture is warm and friendly, and we enjoy a number of social gatherings throughout the year.

Starting Rate: $14.00/hour

Workdays are eight hours with paid half-hour lunch break.

Upon start date

  • Paid Time Off (PTO) plan beginning immediately

After 60 days employment

  • Two health insurance plans (including vision insurance) with Health Savings Accounts (HSA). The premium of one of the plans is covered 100% while the premium of the other plan is covered at 90%. You can add dependents at your cost. IV contributes to the HSA on your behalf.
  • Dental - paid at 90%
  • Life - paid at 90%
  • Short-term disability - paid at 100%

After one year of employment

  • Tuition reimbursement
  • Retirement plan with a 3% match

What can you bring to the relationship?

Work Shift: 10:00 am – 6:00 pm, Monday – Friday

Summary

Responsible for contract, review and administration for all customer requests for quotations and sales orders. Document all quotations given and orders taken. Update customer records and maintain customer files. Answer and direct customer inquiries. Measure, monitor and report Customer Satisfaction. Verify order receipt and recipient satisfaction. Establish and maintain customer and prospecting contact system (Goldmine database). Assist and support primary marketing events (i.e., trade exhibitions and conferences, advertising, catalog production, web service and support).

Essential Duties and Responsibilities

  • Answer customer calls and take orders
  • Become familiar with IV products, services, promotional programs and catalogs
  • Able to use computer database, word processing and spreadsheet software programs in support of Customer Service activities
  • Able to quote orders for customers
  • Prepare Stock, Custom, Resale, and Order Entry product quotes
  • Make and distribute Amendments to Quotations and Orders
  • Educate customers concerning the benefits and discounts offered on the product
  • Be flexible in responding to the interests and needs of the customer
  • Assist customers in tracking orders
  • Maintain customer contact data base for all Sales Campaigns, etc. that are in the works
  • Assist in creating Promotional Packages, Literature, and Catalogs for potential new customers
  • Establish, update and maintain customer information and lists
  • Assist and consult in writing and revising procedures and work instructions for the Customer Service Department as needed
  • Assist marketing teams as needed
  • Assist in the resolution and correction of customer errors and customer complaints
  • Attend and participate in departmental meetings and training events
  • Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Required

  • Minimum high school graduation with one-year, job-related Customer Service experience.
  • Excellent telephone etiquette and listening skills
  • Excellent grammar, diction, communication and math skills
  • Strong customer orientation and interpersonal skills
  • Ability to work effectively with international and domestic contacts
  • Keen attention to detail
  • Ability to use sound judgment in making good business decisions
  • Good time management and organizational skills
  • Excellent data entry and proofreading skills
  • Ability to effectively prioritize work to meet timelines and challenges to ensure on time delivery to customers
  • The ability to work accurately in a fast-paced environment with multiple interruptions
  • A self-starting individual with the ability to work independently with a minimum of supervision
  • PC proficiency with a good working knowledge of Microsoft Office Suite
  • Ability to remain flexible in response to changes in workload and priorities

Preferred

  • Associates degree and/or advanced education in a related field of study
  • Previous call center work experience
  • Ability to speak a foreign language

 


Laboratory Manufacturing Technician

What can Inorganic Ventures offer you?

Inorganic Ventures is a chemical standards manufacturing company in Christiansburg, Virginia. We are a family-owned business that has been providing exceptional chemicals around the world for more than 30 years. We strongly value work-life balance, community involvement, and a shared purpose to provide high quality products with exceptional customer service. Our culture is employee-focused, and we’d love for you to be a part of our company.

Starting Rate:  $14.50/hour  

Upon start date:

  • Paid Time Off (PTO) plan beginning immediately. 

After 60 days employment:

  • Two health insurance plans (including vision insurance) with Health Savings Accounts (HSA). The premium of one of the plans is covered 100% while the premium of the other plan is covered at 90%. You can add dependents at your cost. 
  • Dental - paid at 90%
  • Life - paid at 90% 
  • Short-term disability - paid at 100% 

After one year of employment:

  • Tuition reimbursement
  • Retirement plan with a 3% match 

Work days are eight hours with paid half-hour lunch break.

What can you bring to the relationship?

Work Shift:     8:00 am – 4:00 pm, Monday – Friday 

Job Summary

Responsible for manufacturing both stock and custom products and working on special projects as presented.  

Essential Duties and Responsibilities

  • Uses established manufacturing procedures to make products as directed.
  • Assists in maintaining all manufacturing records and notebooks.
  • Proficient in manufacturing procedures for stock and custom products to ensure continuous control over materials, facilities and products.
  • Proficient in the use and daily maintenance of notebooks and logs. 
  • Daily maintenance and calibration of glassware, balances, and pipettes. 
  • Responsible for solution densities, temperature control, thermometers, and reagent preparation for the manufacturing laboratory.
  • Laboratory maintenance to ensure a contamination free environment to include cleaning/washing of glassware, etc. 
  • Proper disposal of waste according to all Federal State and Local laws.
  • Continuous use of safe laboratory equipment and practices.
  • Must meet production expectations.

Qualifications

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Required

  • Bachelor’s degree in Chemistry or related field
  • Knowledge of the periodic table, laboratory practices/equipment and of lab safety practices
  • Ability to strictly follow established procedures, policies and guidelines 
  • Good organizational, interpersonal and time management skills
  • The ability to work independently with a minimum of supervision and also as part of a team
  • Keen attention to detail
  • Ability to work accurately in a fast-paced environment
  • PC proficiency with a working knowledge of computers

Preferred

  • Prior manufacturing experience 

We are interested in learning more about you! Please submit a resume to the HR Manager at ksporakowski@inorganicventures.com or apply via Indeed or ZipRecruiter.

Inorganic Ventures reserves the right to modify job duties at any time and this job description is not designed to cover every responsibility required of the employee. EOE